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Data Provider: Welsh Government Calls answered by NHS Direct Wales, by service and month
None
Area[Filtered]
Measure1
Year(Ascending)[Filtered]
Month[Filter]
Service[Filter]
[Collapse]2019
Click here to sortJanuaryClick here to sortFebruaryClick here to sortMarchClick here to sortAprilClick here to sortMayClick here to sortJuneClick here to sortJulyClick here to sortAugustClick here to sortSeptemberClick here to sortOctoberClick here to sortNovemberClick here to sortDecember
Total15,78113,64713,28114,12814,33413,059......
084513,32011,48210,94011,84111,99911,238......
Non-08452,4612,1652,3412,2872,3351,821......
All A&E732723838749818763......
All Dental1,2251,0871,1891,2191,292855......
All GP OOH............
Category C............
Health Alert000000......
Health Challenge Wales............
Health Info Wales............
Welsh Blood Service............
Crypto Helpline............
HPV Helpline000000......
NPHS............
Swine Flu............
Smoking Line000000......
Colds and Flu2621581257500......
Air Alert000000......
Patient Pathway242197189244225203......
NHSDW Control000000......
Transfers from Gwent out-of-hours000000......
Welsh Calls188162203174185138......

Metadata

Title
Calls answered by NHS Direct Wales, by service and month

Last update
31 July 2019 31 July 2019

Next update
30 October 2019

Publishing organisation
Welsh Government

Source 1
NHS Direct Wales

Contact email
stats.healthinfo@gov.wales

Designation
None

Lowest level of geographical disaggregation
Wales

Geographical coverage
Wales

Languages covered
English and Welsh

Data licensing
You may use and re-use this data free of charge in any format or medium, under the terms of the Open Government License - see http://www.nationalarchives.gov.uk/doc/open-government-licence

General description
NHS Direct Wales is a 24-hour help line staffed by nurses offering confidential advice about health, illness and the NHS. NHS Direct Wales answers calls in English, Welsh and, via language line, over 120 other languages.

Data collection and calculation
The data is provided by the Health Informatics Department of the Welsh Ambulance Services NHS
Trust.

Frequency of publication
Quarterly

Data reference periods
Monthly from June 2002

Users, uses and context
This information is included in the statistical release - see weblink.

Statistical quality
The data is sourced from an operational dataset provided by NHS Direct Wales. Routine consistency and sense checks are carried out.

Keywords
NHS Direct; helpline